Pitney Bowes Jobs

Job Information

Pitney Bowes Quality Analyst (Bilingual French and English) in Toronto, Ontario

At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:

• Are passionate about client success.

• Enjoy collaborating with others.

• Strive to exceed expectations.

• Move boldly in the quest for superior and best in market solutions.

Job Description:

As a Quality Analyst for Pitney Bowes, you can too.

You are:

A genuine client-centric Quality Analyst with a laser focus on process efficiency, creation of client value and growing the business. As a disciplined, self-motivated, and resilient Individual you:

  • Demonstrate a Client first mindset and approach

  • Can provide strong verbal and written communication in both French and English

  • Can work in a highly autonomous environment and are accountable for your work

  • Provide insight, coaching and feedback, even if dissenting, to team members and collaborators with respect and include alternate solutions for consideration

  • Think out of the box in an innovative manner providing alternate solutions to challenging problems

  • Demonstrate flexibility and adjust priorities, as needed

  • Assume additional responsibilities as required

  • Serve as a role model and demonstrate characteristics expected of all team members

  • Maintain a positive attitude during challenging times

  • Motivate others with ease in a fast paced and rapidly changing environment

  • Achieve tight deadlines and stretch targets

  • Make sensible business decisions, where required

  • Accept coaching and feedback to improve performance

You will:

  • Help deliver a ‘best in class” client experience by performing regular Quality Audits

  • Provide coaching and support to agents

  • Strive to minimize or eliminate Client cancellations and non-value add interactions

  • Collect and Analyze Quality Audit data and trends to identify key areas of opportunity to drive continuous improvement

  • Help team members drive client adoption to ensure clients’ business needs are met and they realize the full value of their Pitney Bowes investments

  • Collaborate with internal partners to understand, support and drive actions to remove roadblocks and deliver an ideal client experience while resolving root causes

  • Proactively Identify innovative ideas to drive business improvements and be empowered to act, always putting our clients first

  • Provide cover and multi-channel support for Inbound teams

Compensation:

The wage range for this position is $24 / hr to 30 / hr CAD ($49900 - $62400 annual), with the actual pay dependent on your skills and experience as they relate to the job requirements and the location where you will be performing the job.

Your background:

As a Quality Analyst, you have:

  • The ability to fluently speak French (Canadian) and English

  • Strong Account Support and/or Client Relations knowledge

  • 3+ years’ experience of working in a contact centre environment

  • Proven Coaching skills

  • Strong organizational skills and the ability to manage multiple tasks at once

  • The skills needed to exercise good and effective time management prioritizing critical deadlines or tasks, commitments, and reporting needs

  • Familiarity with content management and CRM systems

  • Excellent communication skills, both written and verbal

Our Team:

SendTech Solutions offers physical and digital mailing and shipping technology solutions, financing, services, supplies and other applications for small and medium businesses, retail, enterprise, and government clients around the world to help simplify and save on the sending, tracking and receiving of letters, parcels and flats.

We will:

• Provide the will: opportunity to grow and develop your career

• Offer an inclusive environment that encourages diverse perspectives and ideas

• Deliver challenging and unique opportunities to contribute to the success of a transforming organization

• Offer comprehensive benefits globally ( P B Live Well )

Pitney Bowes values diversity and inclusiveness in the workplace.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.

Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.

Women/Men/Veterans/Individuals with Disabilities/LGBTQ are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.

DirectEmployers