Pitney Bowes Associate Manager, Online Customer Community in Stamford, Connecticut

At Pitney Bowes, we do the right thing, the right way. As an Associate Manager, Customer Community for Pitney Bowes, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We are actively looking for prospects who:

  • Are passionate about client success.

  • Enjoy collaborating with others.

  • Strive to exceed expectations

  • Move boldly in the quest for superior and best in market solutions

  • If this sounds like you, then you may be a great fit for Pitney Bowes

You are:

Highly motivated, self-starter with exceptional organizational skills. You thrive on working independently or as part of a team, are excited about testing and learning from new marketing that have a direct impact on the brand and revenue.

You will:

  • Focus on the success of the customer community. Ensure objectives to grow the number of registered users, their level of engagement (# of posts, etc.) and level of advocacy (participation in higher level marketing-related activities like creating blogs, webinar content, reviews, and how to content) are achieved.

  • Take steps to respond to client needs and concerns, re: community needs and issues. Developing programs with internal clients to drive community engagement

  • Have overal accountability for customer engagement levels in the community, and revision of content plans, what services/programs are offered around the community.

  • Help to develop strategies and tactical programs that drive high levels of client engagement and advocacy, which will include all facets of both planning and execution, including financial impact and rationalization.

  • Ensure Internal program development and execution (content and team management) are met

  • Develop and execute External/Client programs (contests, events, groups)

  • Be responsible for platform development and testing (working with IT and IMC functions)

Your background:

As an Associate Manager, Customer Community, you have :

  • A Bachelor's degree in Marketing, social science or technical field (GIS, Computer Science)

  • 3 years in a customer/social marketing function in a matrixed marketing function

  • Prior experience in moderating or managing a customer community is required

  • Prior experience in community management and development, customer retention marketing for software, techncial marketing and B2B marketing experience.

  • Knowledge of customer communities, Search Engine Optimization, customer retention strategies, program development and management; reporting of customer data and insights, social client engagement

  • Excellent time/project management skills. Proficient with Microsoft excel pivot tables and Powerpoint. Collaborative working style. Strong written communications skills. High degree of creativity.

  • Power BI; Geographical Informations Systems applications a plus, HTML5 and CSS programming skills

  • Excellent written and oral communications skills.

  • The ability to work well under tight deadlines and in a high stress environment

  • The ability to work in a matrix environment, collaborating with multiple functions and geographies is essential to success in this position.

We will:

  • Provide the opportunity to grow and develop your career

  • Offer an inclusive environment that encourages diverse perspective and ideas

  • Deliver challenging and unique opportunities to contribute to the success of a transforming organization

  • Offer comprehensive benefits globally (pbprojectliving.com)

The Team:

At Pitney Bowes, our passionate and ambitious team delivers innovations that help clients navigate the complex and always evolving world of commerce: from helping, them use data to market to the best customers, to enabling the sending of parcels and packages efficiently, to securing payments through statements and invoices. In everything, we do, we deliver accuracy and precision to drive meaningful impact.

Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link. 

Job: Marketing

Title: Associate Manager, Online Customer Community

Location: CT-Stamford

Requisition ID: 173209