Pitney Bowes Duty Drawback Specialist in Shelton, Connecticut

At Pitney Bowes, we do the right thing, the right way.

As a Duty Drawback Specialist for Pitney Bowes, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We are actively looking for prospects who:

  • Are passionate about client success.

  • Enjoy collaborating with others.

  • Strive to exceed expectations

  • Move boldly in the quest for superior and best in market solutions

If this sounds like you, then you may be a great fit for Pitney Bowes

You are:

Detail oriented, very organized and can handle large amounts of data. You are a good communicator who is able to independently and collect the information needed to support Duty Drawback claims.

You will:

  • Accurately compile documentation to support Duty Drawback claims to Canada and UK Customs

  • Support of onboarding clients to PB’s US Duty Drawback Program

  • Maintain exceptional record-keeping of all claims made (e.g. submission date, amount requested etc.)

  • Understand systems and troubleshooting orders that do not fit standard qualification criteria

  • Provide timely feedback on CBSA/HMRC related inquiries (e.g. 801 verification requests)

  • Have internal and external communication to collect documentation needed to support Drawback claims

  • Do internal reporting of refunds requested and refunds received

  • Keep abreast of drawback procedural changes (i.e. US, UK, CA regulations)

  • Communicate with customs broker/agents in various international locations

  • Candidate will need to travel to NYC weekly for first 3 months and on occasion thereafter (approx. 2 times per month)

Your background:

As a Duty Drawback Specialist you:

  • Are detail oriented with the ability to organize and handle large amounts of data (including spreadsheet data as well as documentation)

  • Minimum 2 year experience in Import/Export Operations, Trade Compliance.

  • Have advanced excel knowledge (e.g. ability to run pivot tables, VLOOKUPs, data analysis etc.)

  • Have excellent written and verbal communication skills

  • Are able to work independently to meet deadlines


  • Licensed Customs Broker

  • Familiar with CBSA and HMRC

  • Prior Duty Drawback and project management experience

Our Team:

Pitney Bowes Global Ecommerce provides a comprehensive range of global ecommerce and cross-border shipping solutions that help U.S. U.K. and Australian retailers and online marketplaces reach consumers around the world. Pitney Bowes, a market leader in global ecommerce solutions, continues to expand and grow its digital commerce businesses.

Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.

W/M/Veterans/Individuals with Disabilities/LGBT are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.

If you are the right fit, apply now.

Job: Supply Chain

Title: Duty Drawback Specialist

Location: CT-Shelton

Requisition ID: 171953