Pitney Bowes Jobs

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Pitney Bowes APPLICATION SUPPORT ENGINEER in Shelton, Connecticut

At Pitney Bowes, we do the right thing, the right way.

As an Application Support Engineer for Pitney Bowes, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We are actively looking for prospects who:

  • Are passionate about client success.

  • Enjoy collaborating with others.

  • Strive to exceed expectations

  • Move boldly in the quest for superior and best in market solutions

If this sounds like you, then you may be a great fit for Pitney Bowes

You are:

A polished Application Support Engineer who can put their technical and support skill sets to work by helping to creating a best-in-class production support organization. You are a performance driven individual who can handle face-paced, high pressure and Merchants/ Clients/ Customer Calls and work as part of a team to identify issues, provide quick fixes, work with engineering teams to deploy those fixes and, ultimately, plan and implement and create a best-in-class Production Support organization.

You will:

  • Resolving issues and driving them to completion using an automated ticketing system and managing the support ticketing system.

  • Conveying root cause analysis, parsing logs, and escalating bugs to R&D team.

  • Supporting existing clients in adoption of new features.

  • Coordinating internal development work with developers, project managers, client managers and other internal customers.

  • Lead communications/expectations to merchants at all levels.

  • Participate in problem escalation and issue prevention projects.

  • Create and fine tune integration of health monitors.

  • Building and automating tools to identify integration issues proactively.

  • Be part of weekend production support shifts.

Your background:

As an Application Support Engineer, you have:

  • Three (3) years (post-degree, progressive) experience in the job offered including 3 years of experience in each of the following skills;

  • Production Support roles.

  • Should be familiar with the Order Capture, Order Management and Order Fulfillment operations.

  • Oracle, MongoDB, Couch-base databases: troubleshooting, performance tuning, reviewing, and editing PL-SQL (Oracle).

  • Use of XML, XML parsers, XSL, JSON

  • Use of UNIX, Shell scripts, PHP, Python, Perl

  • Nice to have experience with Linux Red Hat, C++, Java and XML, MQ and JMS compliant queues

Preferred:

  • 3+ years of production/application support experience desired.

  • Bachelors (or educ. equiv.) Degree in Computer Science, Electronics Engineering or Related Field.

Our Team:

Pitney Bowes Global Ecommerce is our fastest growing business segment. Our focus on the consumer and shipper experience – driven by innovative technology and consultative insights – has uniquely positioned us as the trusted partner for ecommerce brands and shippers.

Our best-in-class services include ecommerce fulfillment, delivery (domestic and cross-border), and returns that help merchants drive conversions, customer satisfaction and lasting loyalty. These solutions build better order experiences through data science-based innovation and consultative support that help make clients’ jobs easier. Ranked by Internet Retailer as a Top Carrier, Top Fulfillment Service Provider, and the #1 International Ecommerce Provider, we are the preferred ecommerce logistics partner for over 800 brands and shippers.

Qualifications

Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.

Women/Men/Veterans/Individuals with Disabilities/LGBTQ are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.

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