Pitney Bowes French Customer Service Agent -Fully remote in Sandyford, Dublin 18, Ireland
At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.
We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.
We actively look for prospects who:
• Are passionate about client success.
• Enjoy collaborating with others.
• Strive to exceed expectations.
• Move boldly in the quest for superior and best in market solutions.
A client focused individual who thrives on making the client central to everything you do whilst providing best in class customer service. You are passionate about resolving issues and enjoy making recommendations for the improvement of business procedures and processes. You are used to working in a fast-paced telephone environment.
Constantly strive for customer satisfaction, quality targets and service levels. Deal with high level customer complaints or issues and those requiring escalation.
Manage the resolution / negotiation of customer issues to minimise cancellations, maximise customer retention and increase PB revenue within a quick turnaround time.
Deliver ‘best in class’ customer service in order to ensure maximum customer satisfaction which in turn will improve Pitney Bowes profitability
Improve knowledge of outsourced business partner, to deliver enhanced SLA’s
Be required to have an adequate set up to work from home.
Need to be self-driven and motivated as all training and support will be delivered remotely
As a Customer advocate, you have:
People who thrive on making the customer, central to everything they do – ensuring a best in class customer service. You will always go the extra mile for the customer.
Excellent communication skills, both written and verbal, and a high level of numeracy
Be able to communicate well in both English and French
PC literate in Microsoft applications
Strong inter-personal skills
Proven objection handling and decision-making skills
A genuine customer focus and desire to work with people
Demonstrable investigation, analytical and customer resolution experience
Fluency in both verbal and written French is required for this role.
• Provide the will: opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally ( pbprojectliving.com )
Pitney Bowes is an equal opportunity employer that values diversity and inclusiveness in the workplace.
All interested individuals must apply online.
Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.
Women/Men/Veterans/Individuals with Disabilities/LGBTQ are encouraged to apply.
All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.