Pitney Bowes Client Support Specialist (Late Shift: 15:30 - 00:00) in Sandyford, Dublin 18, Ireland
At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.
We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.
We actively look for prospects who:
• Are passionate about client success.
• Enjoy collaborating with others.
• Strive to exceed expectations.
• Move boldly in the quest for superior and best in market solutions.
A detail-oriented Individual who can ensure that our clients’ and customer inquiries and concerns are addressed in a timely manner and resolved to their satisfaction. You are a pro-active individual who/ who can work with teams from some of the biggest International online retailers, international vendors and consumers, as well as other departments within the company.
Go the extra mile to engage customers and professionally handle international consumers, retailers and company vendors globally, in a skilled and courteous manner by both telephone, ticketing system and email.
Open inquiries with various vendors using ticketing system and tracking the tickets to ensure responses.
Provide quality service and support by researching solutions and contacting the parties involved including logistics companies, freight forwarders, payment companies and other external and internal groups.
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution and following up to ensure an effective and satisfactory resolution.
Track and document all interactions in Borderfree proprietary order management and support systems.
Maintain financial accounts by processing customer adjustments.
Contribute to the team and organizational efforts by accomplishing targeted results.
Continuously evaluate and identify opportunities, recommending improvements to management by to drive process improvements that positively impact the customer and client experience.
As a Client Support Representative , you have:
Bachelor’s degree or relevant work experience in a Customer Service capacity.
Must be detail-oriented with analytical and organizational skills.
Excellent verbal and written communication skills are required.
Must be a “problem solver” with the ability to work simultaneously on various projects and bring resolution to problems independently.
Must be skilled in Microsoft Office with an emphasis on Excel, Word and Outlook.
Experience in ecommerce, online payments, credit card processing and/or logistics and freight forwarding is preferred
Experience in cross-border commerce or luxury eCommerce
Experience in Social Media
Knowledge in Salesforce and Cybersource
Our Team - Global ECommerce
Pitney Bowes Global Ecommerce provides a comprehensive range of global ecommerce and cross-border shipping solutions that help International retailers and online marketplaces reach consumers around the world. Pitney Bowes, a market leader in global ecommerce solutions, continues to expand and grow its digital commerce businesses.
• Provide the will: opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally ( pbprojectliving.com )
Pitney Bowes is an equal opportunity employer that values diversity and inclusiveness in the workplace.
All interested individuals must apply online.
Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.
Women/Men/Veterans/Individuals with Disabilities/LGBTQ are encouraged to apply.
All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.