Pitney Bowes Jobs

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Pitney Bowes French Speaking Customer Service Advisor in Remote, Ireland

At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:

• Are passionate about client success.

• Enjoy collaborating with others.

• Strive to exceed expectations.

• Move boldly in the quest for superior and best in market solutions.

Job Description:

Why choose Pitney Bowes?

Pitney Bowes is a well-established global 100+ year old innovative printing, mailing and solution selling international business, providing technology, logistics, and financial services to more than 90 percent of the Fortune 500. We are also an award-winning company offering great flexible and remote working environments creating that all important work/life balance .

French Speaking Customer Service Advisor | UK Remote | Core hours = 37hrs per week Monday to Friday with flexibility on hours worked | Basic Salary £25,000 p/a with benefits

Role Impact

A client focused individual who thrives on making the client central to everything you do whilst providing best in class customer service. You are passionate about resolving issues and enjoy making recommendations for the improvement of business procedures and processes. You are used to working in a fast-paced telephone environment.

You will:

· Constantly strive for customer satisfaction, quality targets and service levels. Deal with high level customer complaints or issues and those requiring escalation.

· Manage the resolution / negotiation of customer issues to minimise cancellations, maximise customer retention and increase PB revenue within a quick turnaround time.

· Deliver ‘best in class’ customer service in order to ensure maximum customer satisfaction which in turn will improve Pitney Bowes profitability

· Improve knowledge of outsourced business partner, to deliver enhanced SLA’s

· Be required to have an adequate set up to work from home.

· Need to be self-driven and motivated as all training and support will be delivered remotely

Your background:

As a Customer advocate, you have:

· People who thrive on making the customer, central to everything they do – ensuring a best-in-class customer service. You will always go the extra mile for the customer.

· Excellent communication skills, both written and verbal, and a high level of numeracy

· Be able to communicate well in both English and French

· PC literate in Microsoft applications

· Strong inter-personal skills

· Proven objection handling and decision-making skills

· A genuine customer focus and desire to work with people

· Demonstrable investigation, analytical, and customer resolution experience

· Fluency in both verbal and written French is required for this role.

We have a great range of benefits and growth opportunities including;

Holidays: 25 days + bank holidays running from January to December

Life insurance: 3x basic salary

Health : Online Dr at Hand GP Service for employee and dependents, access to Thrive Mental Health, and comprehensive Employee Assistance Programme

Pension scheme : Defined contribution scheme with employer match contribution up to 6% of basic salary

Employee Discount: Access deals for travel, restaurants and shopping

If you feel you have the skills required to become our French Speaking Customer Service Advisor, then please click ‘apply’ today – we’d love to hear from you!

We will:

• Provide the opportunity to grow and develop your career

• Offer an inclusive environment that encourages diverse perspectives and ideas

• Deliver challenging and unique opportunities to contribute to the success of a transforming organization

• Offer comprehensive benefits globally (PB Live Well (https://careers.pitneybowes.com/global/en/pb-live-well) )

Pitney Bowes is an equal opportunity employer that values diversity and inclusiveness in the workplace.

We welcome applications from individuals who may wish to discuss alternative hours of work.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.

Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.

Women/Men/Veterans/Individuals with Disabilities/LGBTQ are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.

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