Pitney Bowes Field Services Engineer - Remote UK North/Northwest with some travel in Remote, United Kingdom
At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.
We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.
We actively look for prospects who:
• Are passionate about client success.
• Enjoy collaborating with others.
• Strive to exceed expectations.
• Move boldly in the quest for superior and best in market solutions.
Why choose Pitney Bowes?
Pitney Bowes are a well-established global 100+ year old innovative printing, mailing and solution selling international business, providing technology, logistics, and financial services to more than 90 percent of the Fortune 500. We are also an award-winning company offering great flexible and remote working environments creating that all important work/life balance .
We welcome applications from those who would consider a job share, or part time hours. Please discuss this with us at the time of applying for the role.
Field Services Engineer | UK North/Northwest, Remote ( Cumbria to Bradford territory) | Flexible working hours with some evening and weekend working required on occasion | £24-26K base p/a with uncapped commission averaging £2,400 p/a and the choice of company car or car allowance (£4,750 p/a).
As a Field Services Engineer you provide best in class field service support. This can be either for defined PB product lines and/or 3rd Party Clients along with delivering a combination of proactive and reactive client service requests and post-sales support, in order to maximise client satisfaction and corporate financial performance.
As a Field Services Engineer, you will;
Proactively own the workload, working in collaboration with colleagues to resolve client issues in the most efficient way.
Build and maintain working relationships with client base.
Ensure real time management of data via iPad to ensure robust and accurate system reporting.
Effectively and professionally communicate with internal and external clients, produce field reports when/if required and contribute to the management reporting of the service department.
Provide feedback data and information to the Technical Support function.
Attend and obtain a minimum pass in training for new products launched or introduced as demand requires.
Attend and contribute to regular monthly engineer and management meetings.
Maintain high level of problem resolution and daily visit rate.
Be responsible for accurate levels of vehicle stock control, balance client value with inventory and cost reduction.
Ensure compliance with processes and guidance issued by PB, Service and or Technical Services Group.
Respond to management directives in a timely manner
Deliver service excellence and contribute to client satisfaction measures.
Take ownership of problems/issues through to resolution
Deliver against individual and team financial targets
Establish and build collaborative relationship with area account manager, to leverage territory growth and contribute towards National Sales Target’s
Undertake any other duties reasonably requested by the company
As a successful Field Services Engineer, you;
Are able to demonstrate, experience within an engineering / electrical / mechanical role or have the ability to learn.
Are familiar with production mailing experience advantageous.
Are able to demonstrate an understanding in networking technologies and protocols.
Have a proven track record of client service and satisfaction excellence.
Can demonstrate excellent communication skills and can interact with individuals at all business levels.
Can demonstrate good problem solving and root cause analysis.
Have strong planning, analytical and organising skills.
Have a proven track record of exceptional technical skills / experience and have the ability to innovate solutions.
Are reliable and self-motivated, must be able to take ownership of issues and see through to resolution.
Have good business English, spoken and written.
Have good knowledge of MS Office applications.
Can accommodate a flexible working pattern, including weekends, and standby periods.
Are able to travel outside of own region for training purposes.
Have capacity to travel to other parts of the country to support clients and colleagues where necessary.
Work under pressure in high volume production mail environments
We have a great range of benefits and growth opportunities including;
Holidays: 25 days + bank holidays running January to December
Life insurance: 3x basic salary
Health : Online Dr at Hand GP Service for employee and dependents, access to Thrive Mental Health, and comprehensive Employee Assistance Programme
Pension scheme : Defined contribution scheme with employer match contribution up to 6% of basic salary
Employee Discount: Access deals for travel, restaurants and shopping
If you feel you have the skills required to become our Field services Engineer, then please click ‘apply’ today - we’d love to hear from you!
• Provide the will: opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally ( P B Live Well )
Pitney Bowes is an equal opportunity employer that values diversity and inclusiveness in the workplace.
All interested individuals must apply online.
Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.
Women/Men/Veterans/Individuals with Disabilities/LGBTQ are encouraged to apply.
All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.