Pitney Bowes Jobs

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Pitney Bowes Client Retention Specialist - £20K base + £10K OTE (Uncapped) in Remote, United Kingdom

At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:

• Are passionate about client success.

• Enjoy collaborating with others.

• Strive to exceed expectations.

• Move boldly in the quest for superior and best in market solutions.

Job Description:

As a candidate for this role, you are:

  • Resilient and target driven, you thrive in a competitive/transactional environment

  • Able to manage large workloads whilst maintaining excellent client focus with the ability to communicate effectively on all levels and able to handle difficult situations and conversations.

  • A Resourceful Contributor who thrives on retaining existing business and provided first class customer service, you deliver with precision.

  • A Proactive individual who sees opportunities where others see challenges.

  • A team player with excellent communication skills

  • Happy to be coached, and coach others, to achieve team success

  • Able to work independently with minimal supervision

  • Comfortable with using tools to support remote collaboration, such as video conference technology or by other means

To be successful as a retention specialist, you should have a persuasive attitude, excellent customer relationship skills and a passion for a career in client success/sales.

Whilst our office is based in Harlow, Essex, we are open to applications from across the UK. We are hoping to hear from candidates who may have diverse career experiences within Retention's or roles related to working to case loads, Client success, Customer Service, Account Management, targets/KPIs or want to start a career in client relations and/or sales and wanting to use this as a good starting point.

You will be responsible for:

  • Receiving calls from existing clients wishing to cancel their agreement

  • Providing the best solution to the client to prevent them from cancelling their agreement

  • Accurately updating client agreements, accounts, paperwork and the CRM system in a timely manner

  • Managing pipeline and cancellation requests within specified SLA’s

  • Articulating our value proposition

  • Effectively negotiate Win/Win scenarios benefiting all parties

  • Putting the client first, providing excellent customer service

  • Achieving or exceeding all assigned KPI measures around targets/calls and case management

  • Negotiating with customers to renew contracts and retain business

  • Attending training, coaching and development sessions owning own development and striving to increase skill set at every opportunity

Your background:

You are:

  • A confident communicator who is able to quickly build relationships over the telephone

  • A natural solution finder approach who thrives on resolving problems and troubleshooting

  • Experienced in objection and rejection handling

  • A target driven person with a sales mentality to exceed expectations

  • Someone who enjoys working as part of a team

  • Experienced in working in a fast paced environment

  • Able to multi-task using a variety of different systems on a daily bases whilst maintaining a heavy workload

  • Knowledgeable of Full Leasing / Rental & Purchase Portfolio within UK & ROI Retention's Team

Other relevant and beneficial skills could include ;

  • Experience working within retention's / handling complaints / Account/Client Management

  • Customer service qualification and/or experience

  • A growth mindset with some super transferable skills which will help us to build a platform for success in our Team

  • The ability to work in a team, with advanced communication and interpersonal skills

  • Coping strategies to enable you to effectively handle and manage rejection

  • Had the opportunity through your previous roles to develop your ability to influence, enabling you to engage at all levels

  • Ability to remain calm and professional in stressful situations

  • Empathy and patience

  • Advanced organizational skills

  • Worked towards targets and KPIs previously

  • A background within a Retention's'/Sales related role

Location: Remote based

Contract - Full time 37 hours per week - Monday to Friday 8:45-17:00 with no evening or weekend work required)

Duration: Permanent

Salary: £20,000 p/a + UNCAPPED OTE average £10,000

We are a well-established, international and award winning company offering great flexible and remote working environments. Other benefits include 25 days holiday +public holidays, pension and life assurance along with 100's of discounts to be had.

We will:

• Provide the will: opportunity to grow and develop your career

• Offer an inclusive environment that encourages diverse perspectives and ideas

• Deliver challenging and unique opportunities to contribute to the success of a transforming organization

• Offer comprehensive benefits globally ( pbprojectliving.com )

Pitney Bowes is an equal opportunity employer that values diversity and inclusiveness in the workplace.

All interested individuals must apply online.

Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.

Women/Men/Veterans/Individuals with Disabilities/LGBTQ are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.