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Pitney Bowes QA Lead-1st Shift Mon-Fri (6:30am-3pm) in Orlando, Florida

Job Description:

GEC Parcel QA Lead

1st Shift Monday-Friday 6:30am-3pm

At Pitney Bowes, we do the right thing, the right way.

As a Quality Assurance Lead for Pitney Bowes, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components:  Client. Team. Win. Innovate.

You are:

The GEC QA Lead is responsible for driving continuous improvement and top tier quality. You will work with operations teams to ensure adherence to process requirements and SOPs to drive KPIs and goal metrics. You will complete multiple audit functions with focus on quality documentation to drive behaviors that support service excellence.

You will:

  • Audit Operations processes according to SOPs

  • Identify opportunities for improvements

  • Work with Quality Assurance Supervisor to ensure SOPs are accurate.

  • Perform new client testing

  • Assist with parcel and technical issues

  • Assist with parcel exceptions and timely resolution

  • Assist in reducing errors

  • Train and coach associates on all standard processes as requested and needed

  • Communicate with Operations leadership on improvements, successes, and issues.

  • Constructively watch employees and provide feedback on a regular basis to their management.

  • Perform other duties as assigned.

Your background:

As a GEC QA Lead, you have:

  • Prior Lead experience or equivalent

  • Ability to troubleshoot/problem solve independently

  • Strong analytical skills

  • Excellent organizational skills

  • Strong communication skills

  • Team Player mentality

  • The ability to work in a high paced environment

  • The ability to work a flexible work schedule

  • Familiarity with Word, Excel, Email, and WMS interface

  • The ability to lift up to 50 lbs. with or without accommodations.

  • The ability to walk and stand 80% of the time with or without accommodation.

  • The ability to stoop, and bend 80% of the time with or without accommodation.

  • Basic enough understanding of English to be able to understand and follow safety and other operational directions communicated in English, irrespective of your native language

Preferred:

  • Native level English speaking, reading, writing skills

  • Bi-lingual is a plus – Spanish, French, Hindi, Creole, other

  • Experience within the logistics or parcel shipping industry preferred

Our Team:

Ecommerce logistics. Only easier. Pitney Bowes Global Ecommerce is our fastest growing business segment. Our focus on consumer and shipper experience – driven by innovative technology and consultative insights – has uniquely positioned us as the trusted partner for ecommerce brands and shippers.

Our best-in-class services include ecommerce fulfillment, delivery (domestic and cross-border), and returns that help merchants drive conversions, customer satisfaction and lasting loyalty. These solutions build better order experiences through data science-based innovation and consultative support that help make clients’ jobs easier. Ranked by Internet Retailer as a Top Carrier, Top Fulfillment Service Provider, and the #1 International Ecommerce Provider, we are the preferred ecommerce logistics partner for over 800 brands and shippers.

We will:

  • Provide the opportunity to grow and develop your career through training and access to various development programs

  • Offer an inclusive environment that encourages diverse perspectives and ideas

  • Offer a casual and safe work environment

  • Deliver challenging and unique opportunities to contribute to the success of a transforming organization

  • Offer comprehensive benefits: pbprojectliving.com:

  • Paid time off

  • Multiple Insurance options: Medical/Dental/Vision/Pet

  • Multiple savings plan options: 401K Plan with company match; Health Savings Account; Dependent Care

  • Access to PB Life Perks Discount Program

  • Eligible for PB Employee Referral Program $$

  • Training and opportunities for advancement

  • Tuition Reimbursement

  • Weekly Paychecks

We actively look for prospects who:

  • Are passionate about client success.

  • Enjoy collaborating with others.

  • Strive to exceed expectations.

Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.

Women/Men/Veterans/Individuals with Disabilities/LGBTQ+ are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link. 

Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.

Women/Men/Veterans/Individuals with Disabilities/LGBTQ are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.

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