Pitney Bowes Lead Technician in Omaha, Nebraska

About the Opportunity

At Pitney Bowes, we do the right thing, the right way.

As a Technical Lead for Pitney Bowes, you can too.

We have amazing people who are the driving force, the inspiration, and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

As a Technical Lead, you ensure peak productivity at our client facility driving optimization efforts within the equipment, workflow and processes. In this role, you will serve as the resident technical expert on Pitney Bowes products within the facility providing constant input and feedback with corrective action to site management. The Lead Technician role does not have direct reports.

You Are:

  • Autonomous, high performing, team driven, and have a keen sense for customer service and client relationship building.

  • Have a proven background in electro-mechanics troubleshooting, repairing, and performing preventative maintenance on machines and equipment.

  • Are passionate about client success.

  • Collaborative team player who isn’t afraid to think outside the box to provide solutions.

  • You are a forward thinker who acts with purposefulness and speed and is committed to championing new ideas.

  • Strive to exceed expectations.

  • Move boldly in the quest for superior and best in market solutions.

Build. Deploy. Bridge. Grow.

You Will:

  • Provide work direction to site technicians and provide input and feedback to direct supervisors on technician performance.

  • Provide phone support, emergency on-site support as required.

  • Provide assistance with equipment moves and upgrades.

  • Leverage data and analytics to ensure top site productivity, provide suggestions for improvement/best practices, and enact corrective action plans to address issues.

  • Mentor team members to increase capability, efficiency, and thought process.

  • Collaborate with site teams to identify/correct gaps causing deficiencies in operational effectiveness.

We Will:

  • Provide the opportunity to grow and develop your career

  • Offer an inclusive environment that encourages diverse perspectives and ideas

  • Deliver challenging and unique opportunities to contribute to the success of a transforming organization

  • Offer comprehensive benefits globally (pbprojectliving.com)


  • Strong mechanical and electrical skills with experience in maintaining, repairing or installing high production machinery, inserters, sorters, or comparable equipment preferred.

  • Excellent problem-solving skills, including proven ability to troubleshoot machine problems, establish priorities and work under deadline pressures.

  • Strong written & verbal communication skills.

  • Complete familiarity within a Windows environment and basic knowledge of PC interaction with automated equipment.

  • Ability to provide direction, coordinate, and distribute work depending on technical/operational needs.

  • Ability to work a flexible schedule and overtime as required.

  • AA degree in Electronics, Computer Science or related field of study is preferred.

  • Valid state motor vehicle operator’s license (State in which driver resides).

  • This position may require frequent lifting and/or moving items up to 55lbs. Are you able and willing to do this with or without accommodation?

The Team

Our Document Messaging Technology (DMT) team offers a full range of inserters, sorters, software and production printers that enable the creation of high-impact, color customer communications, including bills, statements, marketing offers and compliance documents. We provide digital solutions so organizations can create the right relationships with the right customers.

Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.

M/F/Veterans/Individuals with Disabilities/LGBT are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.

Job: Field Service Operations

Title: Lead Technician

Location: NE-Omaha

Requisition ID: 172782