Pitney Bowes Jobs

Job Information

Pitney Bowes Software Technical Support Associate Remote position employee can live anywhere within the Continental US in Madison, Wisconsin

About the Opportunity:

At Pitney Bowes, we do the right thing, the right way.

As a Technical Support Associate for Pitney Bowes, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win.Innovate.

As a TechnicalSupport Associate , you will provide premier technical support by communicating through the use of phone, e-mail, and/or web chat. You are passionate about providing top-notch technical support to clients including, but not limited to, the United States Postal Service and other government accounts for Pitney Bowes mailing and shipping systems, including our flagship product.

You Are:

  • Autonomous, highperforming, team driven, and have a keen sense for customer service and clientrelationship building

  • An individual with a strongability to multi task, communicate, and possess passion for client success

  • A collaborative teamplayer who isn’t afraid to think outside the box to provide solutions

  • An individual that strivesto exceed expectations

  • Moving boldly in thequest for superior and best in market solutions

Build. Deploy. Bridge.Grow.

You Will:

  • Demonstrate active listeningskills and understand the full picture

  • Be friendly, courteous,patient, demonstrate a positive attitude, and as well as be flexible andbe able to adapt behavior when situations require it

  • Resolve problems efficientlyand effectively, and process revenue related transactions

  • Possess an above averageknowledge of networking and troubleshooting as well as the ability to talkto IT professionals, USPS/Government, and escalated clients

  • Exhibit and represent thePitney Bowes Gold Standard

We Will:

  • Provide the opportunity to growand develop your career

  • Offer an inclusive environmentthat encourages diverse perspectives and ideas

  • Deliver challenging and uniqueopportunities to contribute to the success of a transforming organization

  • Offer comprehensive benefitsglobally (pbprojectliving.com)

Your Background:

  • Possess superior interpersonal skills, oral/writtencommunication and problem solving skills

  • Proven organizational skills and the ability tomulti-task

  • Experience in being courteous, patient and have analyticalabilities in order to handle client concerns

  • Have call center experience

  • The ability to de-escalate and resolve client issues inaddition to strong track record in the area of client service

  • Proficient and effective use of all Microsoft officeapplications, internet, chat, and email

  • Technical aptitude to remote resolve technical issuesthat could include, internet, Wi-Fi, and proxies

  • Net certification or equivalent experience and/ortraining


Our Sending Technology Solutions business provides innovative mailing and shipping solutions that enable small and medium businesses to simplify their sending operations and deliver greater value to their customers. Our mailing and shipping technology supports more than one million businesses, from addressing and postage evidencing to multi-carrier parcel shipping and payments.

M/F/Veterans/Individuals withDisabilities/LGBT are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.

Job: Call Center Operations

Title: Software Technical Support Associate Remote position employee can live anywhere within the Continental US

Location: WI-Madison

Requisition ID: 181342

Other Locations: United States