Pitney Bowes Senior Operations Manager Parcel in Greenwood, Indiana
At Pitney Bowes, we do the right thing, the right way
As a Senior Operations Manager for Pitney Bowes, you can too.
We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.
We actively look for prospects who:
Are passionate about client success.
Enjoy collaborating with others.
Strive to exceed expectations.
Move boldly in the quest for superior and best in market solutions.
A results driven Leader who will thrive in a fast-paced team centered production environment with responsibility to effectively manage, oversee and control all operational and associate activities within the warehouse including Receiving, Processing, shipping of delivery and Returns. You are a detail oriented and instrumental contributor to our company’s success in meeting productivity standards and customer satisfaction ratings by ensuring proper implementation and enforcement of policies, holding a high standard of safety and the continuous training of employees, leads and associates in the warehouse.
Oversee specified client delivery and Returns areas of the operation
Train individual Package handlers, QC, Receivers, and shippers on proper methods and operating procedures
Set-up and organize assigned area in order to insure effective operation
Practice good housekeeping to ensure a safe and efficient environment at all times
Implement process improvements as necessary
Work with the facility management to achieve quality and productivity goals
Manage the work flow to ensure the daily activities related to the assigned department is met as expected
Writing performance reviews and coaching employees to success
Conducts daily shift start-up meetings discussing the previous day’s performance, reviewing the expected workload for the day
Ensure a safe work environment by: observing and coaching employees, addressing potential safety hazards, maintaining a clean work area, monitoring condition of all equipment and ordering repairs, and participating as a permanent member of the Safety Committee
Responsible for the timely processing of all department activity including productivity, accuracy, and day end reports
Work closely with the Facility Manager to control costs in your operation – labor, supplies, and inventory shrinkage
Responsible for accurate employee records including daily time clock monitoring, discipline notification and attendance reports
Work with local Transportation both internal and external
Work with USPS on ensuring all product has moved daily without delays.
Work with Finance on monthly P & L statements
As a Senior Operations Manager, you have:
The ability to lift up to 50 lbs. with or without accommodations.
The ability to walk and stand 80% of the time with or without accommodation.
The ability to stoop, and bend 80% of the time with or without accommodation.
Basic enough understanding of English to be able to understand and follow safety and other operational directions communicated in English, irrespective of your native language
Experience overseeing personnel in a fast paced multi-client small package pick/pack/ship environment
Experience using an RF environment
Knowledge of USPS regulations
Excellent written and oral communication skills
Able to lead, motivate and mentor fulfillment personnel
Required to operate effectively in a time sensitive setting that requires meeting daily client Service Level Agreements
Required to lead with a sense of urgency and an emphasis on great customer service
Plan, organize and direct the activities of subordinates
Excellent verbal and written communication and computer skills (MS Word and Excel applications)
Strong and effective communication skills (written and verbal)
Must be flexible and willing to work OT as required during peak and non peak periods (including weekends)
Prior experience with Automation a plus
Knowledge of P & L statements
Previous experience on working with outsource labor.
Provide the opportunity to grow and develop your career
Offer an inclusive environment that encourages diverse perspectives and ideas
Deliver challenging and unique opportunities to contribute to the success of a transforming organization
Offer comprehensive benefits globally (pbprojectliving.com)
Commerce Services is comprised of the company’s technology-enabled ecommerce and logistics businesses, including presort services, fulfillment, delivery and returns services. The Commerce Services business unit plays a critical role in the Pitney Bowes transformation strategy, serving more than 3,000 clients, including more than 600 retailers and online marketplaces. In 2019, the business unit accounted for more than $1.5 billion in annual revenue, processing more than 17 billion pieces of letter mail and 140 million parcels. Our digital technology enabled the delivery of another 400 million parcels.
Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.
Women/Men/Veterans/Individuals with Disabilities/LGBTQ are encouraged to apply.
All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.
COVID-19 Safety Update: We have put in place safety practices to help keep you safe and healthy. Learn More (https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcareers.pitneybowes.com%2Fglobal%2Fen%2Fcovid&data=04%7C01%7CTracy.Giddy%40pb.com%7C7d1d8018087b475ee61b08d87cf52b46%7C8a4925a9fd8e4866b31cf719fb05dce6%7C0%7C0%7C637396739715966379%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=R6eqHHDmAJdcHiGfpr3Jd37keoXONrfVA%2Fb41FOjfdc%3D&reserved=0)