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Pitney Bowes Operations Manager Parcel in Greenwood, Indiana

At Pitney Bowes, we do the right thing, the right way.

As an Operations Manager for Pitney Bowes, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:

• Are passionate about client success.

• Enjoy collaborating with others.

• Strive to exceed expectations.

• Move boldly in the quest for superior and best in market solution.

If you would like to be considered for this position, please apply!

You are:

A driven leader who will be responsible for all day to day functions related to delivery and returns parcel processing. The Operations Manager will directly and indirectly manage an hourly workforce of 30 to 55 employees with assistance from the supervisory staff and team leads. The Operations Manager will report directly to the Facility Manager. Functions include but not limited to; staff management, daily operations planning, sort configuration optimization, operational metric reporting, and liaison between operation and Pitney Bowes transportation and USPS departments.

You will:

  • Manage a supervisory staff of 1 to 10 with direct and indirect responsibilities to a production crew of 30 to 55 employees dependent on the facility size, operating hours and handled volume.

  • Perform periodic merit performance reviews with all Pitney Bowes employed warehouse staff.

  • Plan and manage production, staffing, inventories, coordinate a successful daily start-up.

  • Communicate partner/service provider performance concerns to Pitney Bowes corporate.

  • Oversee the shipping operation for both the Delivery and Returns operations.

  • Successfully communicate with carriers and transportation department to manage both delivery and pickup schedules.

  • Enforce company policies and procedures and be able to affectively address personnel issues as outlined by HR procedures.

  • Establish a successful rapport with local postal contact and Pitney Bowes USPS department.

  • Become resident expert in both the Delivery and Returns processing software and be responsible for training in all functional areas.

  • Collect and report all daily operational metrics.

  • Resolve issues affecting the daily operations in an efficient and timely manner to obtain the optimum results possible.

  • Responsible for securing facility and daily close out procedures.

Your background:

As an Operations Manager, you have:

• A minimum 5 - 7 years experience working in a production environment

• Knowledge in OSHA and Fire safety regulations

• The ability to work flexible schedule depending on the operational needs

• Excellent verbal and written communications skills along with computer skills (MS Word and Excel)

• The ability to be a team player with excellent people and organizational skills

• The ability to motivate, coach, train, reward, and recognize employees

Preferred:

  • Experience working in a parcel environment preferred

We will

Provide the opportunity to grow and develop your career

Offer an inclusive environment that encourages diverse perspectives and ideas

Deliver challenging and unique opportunities to contribute to the success of a transforming organization

Offer comprehensive benefits globally (pbprojectliving.com)

Our Team

Since 1999, the [Newgistics/ Fulfillment, Delivery & Returns (FDR)] team has been transforming the consumer experience. We develop next generation digital commerce, fulfillment, and shipping & return solutions that create meaningful connections with consumers and measurable value for our merchant brands. Our end-to-end suite of omnichannel solutions seamlessly integrates digital and physical commerce. That means new advantages across the customer journey, like actionable data at every touchpoint, a truly unified brand experience and unique engagement opportunities. All to give you a competitive edge in the ever-changing world of global commerce.

Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.

W/M/Veterans/Individuals with Disabilities/LGBT are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link. 

Job: Client Operations

Title: Operations Manager Parcel

Location: IN-Greenwood

Requisition ID: 180506

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