Pitney Bowes Jobs

Job Information

Pitney Bowes Problem Solver Trainer in Erlanger, Kentucky

At Pitney Bowes, we do the right thing, the right way.

As a Problem Solver for Pitney Bowes, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:

• Are passionate about client success.

• Enjoy collaborating with others.

• Strive to exceed expectations.

• Move boldly in the quest for superior and best in market solutions.

You are:

A Self-motivated Contributor who is a subject matter expert responsible for assisting associates and temporary staff with any issues that arise. You are a Loyal individual who is knowledgeable, patient but with a sense of urgency, approachable and an example to all associates.

You will:

• Handle escalated parcels that cannot be seamlessly

processed through to completion

• Leverage in-depth knowledge of item and system restrictions to: Troubleshoot and resolve issues to enable parcels to Ship Forward

• Efficiently push unresolvable issues to Exceptions Team for handling

• Offer additional training, coaching, and aided troubleshooting to promote associate success

• Surface new restrictions and use cases to management to ensure system behavior is operating as expected

• Ensure that problem / error carts are worked in a timely manner

Your background:

As a Problem Solver, you have:

• Excellent proficiency using the internet, web browsers, and data entry tasks

• Extensive knowledge of multiple areas within our operation including an understanding of end-to-end process

• Highly detail-oriented, meticulous nature absolutely necessary

• Thrives in a fast-paced environment

• Has proven highly successful as an associate

Preferred

• Ability to thrive with minimal supervision

• Able to coach associates constructively with a focus on their success; Avoids criticism; Acts as an encourager

We will:

• Provide the opportunity to grow and develop your career

• Offer an inclusive environment that encourages diverse perspectives and ideas

• Deliver challenging and unique opportunities to contribute to the success of a transforming organization

• Offer comprehensive benefits globally (pbprojectliving.com)

Our Team:

Commerce Services - Cross-Border ECommerce and Shipping/Fulfillment/Returns

Pitney Bowes Commerce Services business is the fastest growing business unit at Pitney Bowes. Our full suite of domestic and cross-border solutions help businesses of all sizes conduct commerce to Sell Farther, Ship Greater, and Completely OverdeliverTM. As the global leader in cross-border ecommerce, we manage the end-to-end international journey for more than 300 retailers, direct merchants and online marketplaces worldwide. Our end-to-end value also includes industry-leading capabilities in fulfillment, shipping, and returns. These solutions are enabled by cloud-based innovation and powerful analytics tools. We’ve unlocked the secret to shipping that sells - helping our clients fulfill their brand promise with an out of box experience you have to see to believe, returns so smart, they have their own zip code.

Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.

W/M/Veterans/Individuals with Disabilities/LGBT are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link. 

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link. 

Job: Client Operations

Title: Problem Solver Trainer

Location: KY-Erlanger

Requisition ID: 180473

DirectEmployers