Pitney Bowes Jobs

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Pitney Bowes Quality Assurance Lead in Atlanta, Georgia

At Pitney Bowes, we do the right thing, the right way

As a Quality Assurance Lead for Pitney Bowes, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:

Are passionate about client success.

Enjoy collaborating with others.

Strive to exceed expectations.

Move boldly in the quest for superior and best in market solutions.

You are:

The Quality Assurance associate is responsible for continuous improvement and driving top tier quality control. Works with Operations teams reviewing operational requirements and ensure all adherence to all standard operating procedures, focus on key performance indictors and ensure accurate and timely measure of those metrics, drive continuous improvement culture and initiatives by supporting operations in pursuit of all cost and service goals, complete multiple audit functions, including, but not limited to, container audits, package audits, and facility operations audits. The goal is to document, measure, and drive the behaviors to support service excellence. The Quality Assurance Lead will report directly to the local Quality Assurance Supervisor. The position will require cross-functional interaction with departments such as transportation, client success, and operations.

You will:

  • Check that facilities are completing tasks based on Standard Operating Procedures

  • Identify process opportunities to increase productivity and reduce processing failures to promote high quality processing

  • Work with Quality Supervisor to ensure the SOPs are accurate and processes are running as designed and identify improvement opportunities

  • Update and maintain audit forms and processes

  • Complete Quality Assurance Audits

  • Complete sampling and audits to support quality control reporting

  • Scale Tests

  • Automated Scale Tests

  • Container Audits – missorts and scan rates

  • Parcel Sampling

  • New Client Testing

  • Performs tests for new clients and reports back issues

  • Monitors and oversees new client parcels

  • Provide feedback to Operations Manager or Supervisor for employee reviews.

  • Constructively observe associate task performance and provides feedback on a regular basis.

  • Oversee package exceptions and final resolution

  • Other duties as assigned.

  • Adheres to all safety procedures in the performance of job duties.

  • Helps ensure time goals and productivity goals consistently met for the department.

  • In all activities and responsibilities focus on continuous improvement

  • Drive 5s practices

  • Reduce quality mistakes

  • Drive productivity

  • Reduce cost


Your background:

As a Quality Assurance Lead, you have:

  • Documented leadership experience

  • The ability to read and follow directions

  • The ability to work in a high paced environment

  • The ability to work a flexible work schedule

  • Familiarity with Word, Excel, Email, and WMS interface

  • Excellent organizational skills

  • Strong analytical skills and structured problem solving skills.

  • Th ability to identify issues and stand up for the right method

  • The ability to be a team player

  • Strong Communication Skills

  • The ability to lift up to 50 lbs. with or without accommodations.

  • The ability to walk and stand 80% of the time with or without accommodation.

  • The ability to stoop, and bend 80% of the time with or without accommodation.

  • Basic enough understanding of English to be able to understand and follow safety and other operational directions communicated in English, irrespective of your native language


  • Experience within the logistics or parcel shipping industry preferred

  • Experience in a quality assurance role preferred

  • Previous experience in a lead position; or any equivalent combination of acceptable training, education or experience strongly preferred.

We will:

Provide the opportunity to grow and develop your career

Offer an inclusive environment that encourages diverse perspectives and ideas

Deliver challenging and unique opportunities to contribute to the success of a transforming organization

Offer comprehensive benefits globally (pbprojectliving.com)

Our Team

Commerce Services is comprised of the company’s technology-enabled ecommerce and logistics businesses, including presort services, fulfillment, delivery and returns services. The Commerce Services business unit plays a critical role in the Pitney Bowes transformation strategy, serving more than 3,000 clients, including more than 600 retailers and online marketplaces. In 2019, the business unit accounted for more than $1.5 billion in annual revenue, processing more than 17 billion pieces of letter mail and 140 million parcels. Our digital technology enabled the delivery of another 400 million parcels.

Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.

Women/Men/Veterans/Individuals with Disabilities/LGBTQ are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.

COVID-19 Safety Update: We have put in place safety practices to help keep you safe and healthy. Learn More