Pitney Bowes Technical Support Associate in Appleton, Wisconsin
About the Opportunity:
At Pitney Bowes, we do the right thing, the right way.
As a Technical Support Associate for Pitney Bowes, you can too.
We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win.Innovate.
As a TechnicalSupport Associate , you will provide premier technical support by communicating through the use of phone, e-mail, and/or web chat. You are passionate about providing top-notch technical support to clients including, but not limited to, the United States Postal Service and other government accounts for Pitney Bowes mailing and shipping systems, including our flagship product.
Autonomous, highperforming, team driven, and have a keen sense for customer service and clientrelationship building
An individual with a strongability to multi task, communicate, and possess passion for client success
A collaborative teamplayer who isn’t afraid to think outside the box to provide solutions
An individual that strivesto exceed expectations
Moving boldly in thequest for superior and best in market solutions
Build. Deploy. Bridge.Grow.
Demonstrate active listeningskills and understand the full picture
Be friendly, courteous,patient, demonstrate a positive attitude, and as well as be flexible andbe able to adapt behavior when situations require it
Resolve problems efficientlyand effectively, and process revenue related transactions
Possess an above averageknowledge of networking and troubleshooting as well as the ability to talkto IT professionals, USPS/Government, and escalated clients
Exhibit and represent thePitney Bowes Gold Standard
Provide the opportunity to growand develop your career
Offer an inclusive environmentthat encourages diverse perspectives and ideas
Deliver challenging and uniqueopportunities to contribute to the success of a transforming organization
Offer comprehensive benefitsglobally (pbprojectliving.com)
Possess superior interpersonal skills, oral/writtencommunication and problem solving skills
Proven organizational skills and the ability tomulti-task
Experience in being courteous, patient and have analyticalabilities in order to handle client concerns
Have call center experience
The ability to de-escalate and resolve client issues inaddition to strong track record in the area of client service
Proficient and effective use of all Microsoft officeapplications, internet, chat, and email
Technical aptitude to remote resolve technical issuesthat could include, internet, Wi-Fi, and proxies
Net certification or equivalent experience and/ortraining
Within our Sending Technology Solutions team, we provide a full range of mailing equipment and postage meters, maintenance and support services and supplies that enable our clients to efficiently create mail and evidence postage. We segment our Solutions business between our North America operations, comprising the U.S. and Canadian businesses, and our International operations. We are a leading provider of postage meters and have approximately one million meters installed.
M/F/Veterans/Individuals withDisabilities/LGBT are encouraged to apply.
All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.
Job: Call Center Operations
Title: Technical Support Associate
Requisition ID: 181073