Pitney Bowes Jobs

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Pitney Bowes Client Engagement Manager (Remote based anywhere in US) in Albany, New York

At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:

• Are passionate about client success.

• Enjoy collaborating with others.

• Strive to exceed expectations.

• Move boldly in the quest for superior and best in market solutions.

Job Description:

You are:

A Performance-driven Contributor who can manage and grow an existing book of business and take on the challenges of new clients added to the portfolio. You are a Loyal individual who is able to foster deep rooted relationships, understand and overcome the business challenges faced by our clients, and provide a strategic vision for their growth.

You will:

  • Manage and grow an existing client portfolio spanning LOB’s including Fulfillment, Delivery, Returns, Cross Border, and Digital Shipping

  • Conduct regular QBR’s, review performance metrics, outline and implement strategies for growth and service optimization

  • Identify and pursue cross sell opportunities in conjunction with the sales organization

  • Negotiate contractual elements as required (e.g. renewals, RFP’s, rates & fees, etc.), minimize and mitigate churn

  • On board and “white glove” new clients to the PB services platform

  • Collaborate & partner across BU’s in order to bring forward the best client experience possible

Your background:

As a Client Engagement Manager, you have:

  • Minimum 3-5 years of experience in a client-facing role, focused on the mid-to-enterprise level merchant base in a highly dynamic, fluid, and highly competitive environment.

  • A proven track record in managing and growing clients ranging from $1M to $50M in ARR

  • Knowledge in the ecommerce ecosystem and specifically, the post purchase experience

  • A solid foundation in logistics and cross border ecosystems, and a comprehensive understanding of KPI’s leveraged to derive insight across anything “Ecommerce”, “Shipping”, and “Experience”

  • An inner fire that fosters doing the right thing the right way for clients, colleagues, and the organization

Remote – East Coast

Preferred

  • Bachelor’s degree in Business or related field

We will:

• Provide the opportunity to grow and develop your career

• Offer an inclusive environment that encourages diverse perspectives and ideas

• Deliver challenging and unique opportunities to contribute to the success of a transforming organization

• Offer comprehensive benefits globally ( pbprojectliving.com )

Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.

Women/Men/Veterans/Individuals with Disabilities/LGBTQ+ are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link. 

Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.

Women/Men/Veterans/Individuals with Disabilities/LGBTQ are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.

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